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FAQs
What if I'm not happy with my hair color results?

First and foremost - we're really sorry to hear that. We'd love the chance to make it right; we'll get you a new color or give your money back. Visit our Shipping and Refunds page for more information about our Money-Back Guarantee and how to file a claim.

My hair color is darker than I wanted. What can I do?

If you've subscribed, we'd love to do better on your next kit. Visit My Account- My Subscriptions where you can edit your color to a shade lighter, or wherever you think is best.

What shampoo should I use to rinse out the product after coloring my hair?
The boy scouts were on to something; that's why we want you to be prepared with a post-usage treatment in every kit. Hair kits have a cleansing shampoo / conditioner, while beard kits include a face / beard scrub - both are designed for a deep clean, and to help protect your color.

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