Shipping & Refunds
Shipping Methods & Rates
All Cleverman orders are shipped Monday–Friday, excluding major holidays. Our standard shipping carrier is DHL. Please allow 1–2 days for order processing and 5–7 business days for standard shipping. Standard shipping charges of $4.95 apply.
We do not currently ship outside of the U.S. or to Alaska, Hawaii, Puerto Rico, or any of the other U.S. Territories at this time.
Standard shipping: 5-7 business days $4.95
Expedited shipping: 2-5 business days $6.50
Please note, due to DHL shipping regulations, a number of our products are required to ship by ground within the United States.
We do not currently ship internationally at this time.
If you’re not completely satisfied with your first kit, we’ll either send you a new, reformulated color-kit or issue a refund. To request a new formulation or refund, please contact us within 30 days from the date of your purchase at firstname.lastname@example.org. Shipping and handling costs are non-refundable. Upon issuance, 5-10 business days are required for the refund to be reflected in the customer’s account. Cleverman reserves the right to limit the Money-Back Guarantee to one per client per product.
At this time, Cleverman is not accepting physical returns of un-used, un-opened products.
If you are unhappy with the results of your customized kit, please reference our MoneyBack Guarantee.
If you purchase Cleverman products from an unauthorized retailer or other unauthorized source, we will be unable to provide customer support assistance or honor our MoneyBack Guarantee.
Damaged or Missing Products
If you receive a kit that has been damaged (i.e. broken tool, leaking bottle etc.) or if you are missing an item within your order- please contact us right away at email@example.com. Cleverman will replace the damaged or missing items at our expense. Please note, it is the Cleverman protocol that we will ask you to take a photo of your shipment showcasing the damage, before the replacement of that item is processed.
All orders shipped from becleverman.com will be subject to sales tax, applicable by the tax code of the state and city to which the order will be shipped. Tax is calculated at the final step of the checkout process, once the shipping details are provided. The confirmed sales tax will also be reflected on your receipt in your shipment confirmation email.
The current forms of payment accepted are American Express, Discover, MasterCard and Visa. For each order placed, Cleverman will charge, via our 3rd party payment processor, the provided credit card for the cost of the product, plus applicable taxes and shipping & handling fees. Cleverman utilizes the secure 3rd party payment processor: Stripe. Cleverman does not directly manage or store your credit card information. Furthermore, as email is not a secure means of sharing credit-card information, we ask that you NEVER email credit card information / details to any Cleverman account.
You can view your order history by signing in to My Account.