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FAQs

My Account

  • How and when can I contact support?

    To connect with a member of the Cleverman customer support team, email contactus@becleverman.com or visit the Contact Us page to submit your message. Send us your message any time and we will get back to you as soon as possible.

  • What are the advantages of subscribing?

    At Cleverman if there is anything we love as much as customization, it's convenience. Hair coloring requires upkeep and planning so through a subscription plan, we will automatically process, fulfill and ship your kits so that it arrives to your doorstep just in time for your next coloration. There are a variety of different frequency plans so you can choose a schedule that is best for you. On top of that, by subscribing you will ultimately be saving. The first order of your subscription will be just $9.95 + Free Shipping, with each subsequent order 17% off the normal price. See details of the pricing options below: Plan Options: Subscribe & Save: $9.95 + tax with Free Shipping for your first kit and then $18.95 + shipping and tax for every subsequent order (17% discount) One Time: $22.95 + shipping and tax.

FAQs

  • Most Common Questions

    • How and when can I contact support?

      To connect with a member of the Cleverman customer support team, email contactus@becleverman.com or visit the Contact Us page to submit your message. Send us your message any time and we will get back to you as soon as possible.

    • What are the advantages of subscribing?

      At Cleverman if there is anything we love as much as customization, it's convenience. Hair coloring requires upkeep and planning so through a subscription plan, we will automatically process, fulfill and ship your kits so that it arrives to your doorstep just in time for your next coloration. There are a variety of different frequency plans so you can choose a schedule that is best for you. On top of that, by subscribing you will ultimately be saving. The first order of your subscription will be just $9.95 + Free Shipping, with each subsequent order 17% off the normal price. See details of the pricing options below: Plan Options: Subscribe & Save: $9.95 + tax with Free Shipping for your first kit and then $18.95 + shipping and tax for every subsequent order (17% discount) One Time: $22.95 + shipping and tax.

  • Cleverman

    • What's different about Cleverman?
      The customization from top to bottom. When we set out to build the best men's hair color on the market, we immediately learned men were unhappy with their current product because the result didn't look natural- the only way to overcome this was to flip the script; instead of forcing you to choose a box that you best match, we customize a product that actually matches you.
    • Where can I buy Cleverman products?

      Looks like you've already found us - Cleverman products are only available on becleverman.com; furthermore, we currently only ship to the 48 contiguous United States, but are hoping to expand our distribution soon.

    • Is Cleverman safe to use?

      Hair color can often be filled with some nasty stuff, which is why we went to the effort to remove unwanted ingredients consumers seek to avoid, like ammonia, resorcinol, and silicones. That said, Cleverman should only be used by adults, and everyone should take a patch test before they begin to test for allergies. All of this is included in every kit, but check out our Safety Warnings for more information.

  • Our Products

    • What Products does Cleverman sell?

      Cleverman produces the most customized hair color for men; we sell kits for hair and beard, and offer the ability to eliminate grays, target them, achieve a salt & pepper look, and beyond. Our model is different than a traditional store in that we customize the product to you, rather than simply offering a standard assortment to all. That said, most configurations come in the following classifications - Full Coverage, Salt & Pepper, First Grays, and Beard. While each kit comes with different tools and essentials unique to the end look, they all include a customized brush, post-usage treatment, and personalized instructions. Click here lo learn more about our Hair and Beard products. 

    • How do I pick the right product?
      That's where we come in. Hair Color has a scary reputation, and rightfully so; you don't want to mess it up and deal with an unplanned buzzcut. To simplify the process and overcome this fear, Cleverman asks questions about you to learn more about what you're looking for, so we can customize via our colorist-designed algorithm. Our diagnostic is interactive and provides critical intelligence to design your kit from the top to the bottom. Then, we simulate your end-look to ensure we calculated accurately, and provide a summary of your kit configuration which you can edit if you wish.
    • How do I pick the right shade?
      At the most basic level, men are looking for natural-looking results, which means you want a color that looks masculine, multidimensional, and most of all, mirrors your natural color. Our diagnostic starts by asking you to select which shade best matches your natural color, then showcases this color on a real model with a 360-degree simulation to ensure you like what you see. But we then go further by adjusting your formulation to account for your level of gray, the texture and condition of your hair, and other variables that impact the end result. Last but certainly not least, we email you a post-purchase diagnostic after you try for the first time, which allows us to make minor adjustments and dial-in the fit. With 10,000 combinations to choose from, we've got you covered.
    • Is Cleverman good for you?
      Lets put our chips on the table; hair color is never going to be good for you. But by formulating our products with good for you ingredients like our organic triple-oil system, and excluding unwanted ingredients like ammonia, resorcinol, sulfates, parabens and more, we're doing our best to deliver fantastic, natural-looking color without compromise. Plus, each kit comes with a customized post-usage treatment; a cleansing conditioner / shampoo for your hair, and a face / beard scrub for your beard.
    • I'm nervous about using hair color because I've seen bad results elsewhere; how can Cleverman help?
      Great question; that's why we made Cleverman in the first place. The biggest culprit of a poor result is a poor diagnosis; men are forced to choose from limited options without the knowledge of what impacts their end-look. By focusing on you as individual, Cleverman diagnoses the perfect product just for you, and because we customize from thousands of options you're never left stuck choosing between the lesser of two evils. Because natural results mean looking like you.
    • Where is Cleverman made?
      Cleverman is assembled in the United States and is sourced from around the world. All of our formula comes from Milan Italy; this includes the colorant, developer, shampoo / conditioner, beard scrub, and barrier cream. Our face wipe is from California, our brushes, trays and gloves are from China, and our packaging is from the USA and Canada.
    • What's in a Hair Kit?
      We firmly believe there's no such thing as a one-size fits all solution, so the contents of the kit varies based on the look you're going for. In general, each hair kit includes customized instructions, a colorant and a developer (which are mixed to activate), brush, gloves, and post-usage shampoo / conditioner. Not only is each of those customized to you, but the configuration, size, amount, and specifications vary based on your desired look and technique.
    • How light can I color my hair?
      Depends on your current hair color and the amount of grays you have. In order to ensure the most natural-looking result possible, Cleverman color is formulated to oxidize on gray hair - the more gray you have, the more we're able to lighten while keeping a uniform look. Our algorithm automatically calculates your suitable range to change your color, so you only get options that will look good on you.
    • How dark can I color my hair?
      Depends on your current hair color and the amount of grays you have. In order to ensure the most natural-looking result possible, Cleverman color is formulated to oxidize on gray hair - the more gray you have, the more we're able to darken while keeping a uniform look. Our algorithm automatically calculates your suitable range to change your color, so you only get options that will look good on you. But we will warn you - going darker than your natural hair color isn't recommended; doing so often looks fake and will make it obvious you're coloring your hair.
  • Our Diagnostics

    • How do I get started?

      Simply click "Try Now" to start our diagnostic; just provide your answers and we take care of the rest by customizing your kit via our colorist-designed algorithm. You'll have an opportunity to review your solution in detail and make any edits you'd like prior to purchasing.

    • Why should I do the Diagnostic Test?

      Cleverman exists to provide customized solutions that deliver natural-looking results, so we need to learn about you, your color, and what you're looking to do in order to configure your unique kit. That said, we take your privacy very seriously - we never share your data publicly or with a 3rd party; visit our Privacy Policy to learn more.

  • Application and Techniques

    • Should I wash my hair/beard before coloring?
      We recommend you shampoo your hair 24 hours before you want to color. If you go too much longer without washing your hair, the dirt / product buildup can hinder the color processing; keep in mind if you wash immediately before application your scalp won't have the natural oils it needs to help protect from potential irritation.
    • How do I apply the product?

      This is where Cleverman makes it easy. Your kit will come with application instructions designed just for you! We took all of the information you provided in the diagnostic to develop these personalized instructions, which you can find in STEP 3 on the back of your brochure. You can also check out the How-To's section of the website to understand how to apply each technique.

    • What's a skin allergy test and do I really have to do it?

      Hair and beard color products can, in some cases, cause someone to have an adverse or allergic reaction. The skin allergy test outlined in the Cleverman safety warning pamphlet will direct you to test a small amount of product on your skin and monitor for any reactions. In order to use our product safely, you must conduct the test 48 hours prior to when you plan to color. For more information about this skin allergy test you can check out the Safety Warnings section of the website.

    • What if I get an allergic reaction?

      If you are experiencing a reaction while using the product such as stinging, rash or a burning sensation, STOP USE and rinse immediately; you may be allergic and should consult a doctor. If you experience difficulty breathing, tightness of chest and/or have hives or swelling at any place on the body- discontinue use and obtain medical assistance immediately. For more information about this skin allergy test you can check out the Safety Warnings section of the website.

  • Results

    • What if I'm not happy with my hair color results?

      First and foremost - we're really sorry to hear that. We'd love the chance to make it right; we'll send you a new reformulation taking into account what you liked and disliked, or give you your money back. Visit our Shipping and Refunds page for more information about our Satisfaction Guarantee and how to file a claim.

    • My hair color is darker than I wanted. What can I do?

      If you've subscribed, we'd love to do better on your next kit. Visit My Account- Subscriptions where you can edit your color to a shade lighter, or wherever you think is best.

    • What shampoo should I use to rinse out the product after coloring my hair?
      The boy scouts were on to something; that's why we want you to be prepared with a post-usage treatment in every kit. Hair kits have a cleansing shampoo / conditioner, while beard kits include a face / beard scrub - both are designed for a deep clean, and to help protect your color.
  • Order & Shipping

    • Is Cleverman sold in-stores?
      No, Cleverman products are sold exclusively online at becleverman.com
    • How do I cancel my subscription?

      To cancel your subscription, please login to "My Account" - select "My Subscriptions" and select the order you'd like to cancel. In the page of your subscription, you'll see an option to "cancel". You are able to cancel anytime up to the day of your order renewal.

    • Why can't I simply shop for exactly what I want?

      Cleverman hair and beard color kits are developed so that everything inside it is customized to your needs and wants, from color to technique to tools to treatments. There are over 10,000 options so 'shopping' is not really an option. In order to generate a kit with the elements that are right for you, you must take our diagnostic, a detailed survey designed by our color experts. From there if you want to manually tweak any of the contents, you have the ability to 'edit' your kit and swap out for an alternative (i.e. glove size, conditioner etc.). If you would like to learn more about the types of kits we offer, check out the Hair and Beard product section of the website.

    • Can I buy without a subscription? Can I make a one time purchase?

      Yes- at Cleverman we make it our mission to give you the experience and product that best suits you so we do offer the option to do a one time purchase. You will have the choice between subscription or one time purchase at check out, and you can also log into your account at any point to update your plan. Just a friendly reminder- when you subscribe you get your first kit for just $9.95 + Free Shipping, 17% off every subsequent order and you can snooze or cancel your subscription at any time. But you can choose whichever plan works best for you!

    • Once I placed an order, is it possible to cancel or modify?

      At Cleverman we strive to ship out your order as soon as possible so due to the quick turnaround from order placement to ship, it isn't possible to cancel or modify your order once it's processed. Please reach out to our customer support center by emailing contactus@becleverman.com if you have additional questions.

    • How long will my order take to arrive to my door?

      All Cleverman orders are shipped Monday-Friday, excluding major holidays. Please allow 1 full business day for order processing. If the order is submitted on a weekend, it will be processed on the next business day. You have the option to choose between two shipping methods: Standard Shipping: DHL SM Parcel Ground 5-7 days Expedited Shipping: DHL Max 2-5 days.

    • Do you ship Cleverman's product all around US territory?
      Cleverman currently ships to the contiguous 48 states; at this time we unfortunately do not ship to Hawaii, Alaska, Puerto Rico or any other US Territory, but we are looking into expanding to these locations in the future.
    • Do you ship internationally?
      Cleverman does not ship internationally at this time.
    • Can you ship to a P.O. Box, APO and FPO addresses?
      Yes we do ship to PO Boxes and APO/FPO addresses. While our chosen shipping carrier is DHL, in the case of these addresses the shipment will either be handled completely by USPS or will be handed off to USPS to complete the final leg of the trip.
  • My Account

    • How and when can I contact support?

      To connect with a member of the Cleverman customer support team, email contactus@becleverman.com or visit the Contact Us page to submit your message. Send us your message any time and we will get back to you as soon as possible.

    • What are the advantages of subscribing?

      At Cleverman if there is anything we love as much as customization, it's convenience. Hair coloring requires upkeep and planning so through a subscription plan, we will automatically process, fulfill and ship your kits so that it arrives to your doorstep just in time for your next coloration. There are a variety of different frequency plans so you can choose a schedule that is best for you. On top of that, by subscribing you will ultimately be saving. The first order of your subscription will be just $9.95 + Free Shipping, with each subsequent order 17% off the normal price. See details of the pricing options below: Plan Options: Subscribe & Save: $9.95 + tax with Free Shipping for your first kit and then $18.95 + shipping and tax for every subsequent order (17% discount) One Time: $22.95 + shipping and tax.